Complaints

Please tell us if you are not happy with any aspect of the service you receive. A copy of our complaints handling procedure can be obtained on request. We have eight weeks to consider your complaint.   Please view procedure here.

If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about poor service from lawyers.

The Legal Ombudsman can investigate complaints up to one year from the date of the problem happening or within one year of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint. If you would like more information about the Legal Ombudsman their contact details are as follows:

Visit www.legalombudsman.org.uk or email enquiries@legalombudsman.org.uk.

Call 0300 555 0333 between 8.30am to 5.30pm. Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01or 02) from both mobiles and landlines. Calls are recorded and may be used for training and monitoring purposes. For minicom call 0300 555 1777.

Legal Ombudsman, PO Box 6167, Slough, SL1 0EH.

Do not send original documents to the Legal Ombudsman. They will scan any documents you send us to make computer copies and then destroy the originals.

Queries or complaints about bills:  if you have any query or complaint about any bill delivered to you, you must raise the matter with us within one month of the date on which we send you the bill.

In addition, if you object to the bill you have the right to apply for an assessment of the bill under Part III of the Solicitors Act 1974.

The Solicitors Regulation Authority:  the Solicitors Regulation Authority can help you if you are concerned about our behaviour.  You can raise your concerns with the Solicitors Regulation Authority