Coronavirus - COVID-19
CONTINUITY OF OUR SERVICES FOR THOSE ISOLATED
At Ludlow Lane Solicitors we place the utmost importance on the protection of the client when putting together documents such as Wills and Powers of Attorney. It is for this reason that we offer a face to face service for the protection of the client. However, we understand that this is an exceptional time and have looked to respond and adapt accordingly.
We remain working from home but can schedule appointments in the office providing no symptoms have been present for 3 days prior to the consultation.
We have been in talks with both the SRA and Law Society on how best to deliver these services while maintaining the level of security they expect from our profession and that you deserve as the client. The SRA rightly insist that we know the client and as such, if not already known to us or a member of the team, we need to have seen you during the instruction process to check you against your ID. Based on the volume of calls being received we understand the worry people feel and can confirm, that after consultation, we are implementing telephone and video-conferencing for high-risk clients or those self isolating.
We will prepare documents and send them to you with signing instructions where necessary.
For clients who suffer the loss of a loved one at this terrible time we will similarly be happy to facilitate you by conferencing and will call you back to help guide you through the process.
We will remain in consultation with our regulatory bodies with regard to best practice regarding the issue of identification and witness particularly as we understand that measures such as these will still make it very hard for some clients to comply owing to the technology involved and /or not having visitors who can witness their documents. We will keep you updated. Even in this digital age regrettably, some documents still require ink signatures, most notably wills.
Don't forget please feel free to contact us if you have any concerns by email or phone. In some cases, a quick contact may be able to provide you with an answer which will relieve any immediate worry you feel.
Stay safe, take care and let's all look out for each other.
Sara and the team
Ludlow Lane Solicitors
We are not tied into corporate targets, enabling us to offer a tailored service suited to each individual case.
Ludlow Lane Solicitors are members of Resolution and subscribe to the Resolution Code of Good Practice, details of which can be found here.